Frequently Asked Questions
Everything you need to know about your style journey with Lovers Playground.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to follow your package's journey.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that for hygiene reasons, certain items like intimate wear cannot be returned unless they are defective.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or consulting our customer support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like Klarna and Afterpay.
Are your materials sustainably sourced?
At Lovers Playground, we are committed to ethical fashion. We work closely with manufacturers who prioritize high-quality, durable materials and fair labor practices to minimize our environmental footprint.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.